Refund Policy
Last updated: January 2025
We are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our digital marketing services.
Eligible for Refund
- Service not started within 72 hours
- Technical failure on our end
- Duplicate payment
- Service not matching description
Not Eligible for Refund
- Service already delivered
- Service delivery in progress
- Incorrect information provided
- Change of mind after purchase
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- Service not delivered within the specified timeframe (typically 72 hours for standard services)
- Service delivered is significantly different from what was ordered
- Technical issues on our end preventing delivery
- Duplicate charges or payment errors
2. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Service has been fully or partially delivered
- Customer provided incorrect information
- Customer cancelled or modified their requirements after service began
- Change of mind after order placement
- Promotional credits or bonus amounts
3. Refund Request Timeframe
Important: Refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period will not be considered.
All refund requests must be submitted through our Support Center. Please include your order number and a detailed description of the issue.
4. Refund Methods
Approved refunds will be processed using the original payment method:
- Credit/Debit Cards: Refunded to the original card within 5-10 business days
- Account Balance: Credited back to your account balance instantly
- Other Payment Methods: Refunded via the same method used for payment
5. Partial Refunds
In cases where a service has been partially delivered, we may offer a partial refund proportional to the undelivered portion. The exact amount will be calculated based on the percentage of service not delivered.
6. Service Guarantee
Many of our services include a satisfaction guarantee. Before requesting a refund, please consider:
- Contacting support for service adjustments
- Allowing the full estimated delivery timeframe
- Reviewing our FAQ for common solutions
We recommend contacting our support team before requesting a refund, as many issues can be resolved quickly.
7. Refund Processing Time
Once a refund is approved, processing times are as follows:
8. Dispute Resolution
If you disagree with our refund decision, you may appeal by contacting our support team with additional information or evidence. We will review your case and provide a final decision within 5 business days.
9. Contact Us
For refund requests or questions about this policy, please contact our support team through the Support Center on our website. Include your order number for faster processing.